2020 and the pandemic have had an unprecedented impact on both enterprises and governments across the world. As Qatar gears up to host millions of visitors for the 2022 World cup, it’s imperative that both businesses and government authorities need to provide world class Digital Experience and Services. Hence, the need to transform the customer experience is no longer an option. As this event, leading Government, Quasi Government and Private sector enterprises leaders will attend to learn, understand, and adopt the latest in CX technologies and strategies to ensure world class experience to all citizens, residents and visitors in Qatar.
Thriving Digitally & the future of CX
• What are the emerging technologies shaping the future of CX?
• Robust & resilient enterprises require a dynamic operating model, how to evolve?
• How can analytics be predicting customer demand?
• Can digital be the answer to drive customer demand?
• Will AI and Bots succeed or fizzle out in the CX space?
Customer Experience - the force driving business growth in the digital age
The Engagement Capacity Gap, And How To Close It
The recent massive acceleration of digital transformation across many sectors has reset consumer expectations in relation to process automation, self-service and transaction simplicity. A clear and accurate understanding of consumer attitudes, needs and wants, enables process improvements to be focussed on the things that matter and provides the best possible return on investment.
Senior Lead UX/UI Designer,
Director - Customer Service,
Assistant Director Customer Experience,
Customer Experience Specialist,
SAP Customer Experience
Regional Director, Verint Experience Management Solutions
Showcase your subject matter expertise and thought leadership
Develop new business opportunities
Increase your brand reputation
Achieve measurable results
Interact with potential clients through one to one meeting
Leverage focused digital and social marketing campaigns
Promote new products & solutions
Convert good quality leads with contact details
VENDOR ATTENDEES WILL NOT BE PERMITTED TO ATTEND AS DELEGATES
Private One to one meeting with speakers, sponsors and exhibitors to discuss your needs and challenges.
Interactive Panel Sessions to keep you engaged in discussions with your industry peers and experts.
Impactful Networking to build your peer network and new connections in the attendee lounge.
Insightful keynotes to give you the latest developments specific to your organization and industry needs.
Access On-Demand presentations and the keynote presentations after the event, re-visit and learn.
Achieve measurable results.
Receive an e-certificate of attendance post the event.
Most Influential virtual events platform in Qatar for Enterprise Transformation.
Immerse yourself in learning from the comfort of your office or home.
Grow your network by connecting with other industry executives.
Connect with innovators by having one to one private meeting to solve your most pressing concerns.
Access On Demand post event presentations, panels and keynotes to refresh and gain value from the events.
Gain knowledge and recognition in the industry and amongst your peers.